RETURNS

If you need to return an item to us for any reason, simply follow the steps detailed below to ensure your refund is processed as quickly as possible, we offer a 30 day no quibble money-back guarantee on items that are un-opened and un-used.

  • We aim to process all refunds within fourteen working days.

  • All goods that are returned must be accompanied by proof of purchase and the order number(s).

  • Goods must be returned in their original packaging with all tags and labels attached.

  • You are welcome to use an alternative postage method to return items but you will be responsible for all postage costs or any items lost in transit.

  • Please be aware that you are responsible for the items being returned until they are received by us. We request that they are securely packaged and that you make a note of your tracking number and obtain proof of postage.

  • If the goods returned meet the conditions for return you will be refunded for the full value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty).
(If we have a high volume of returns, refunds may take up to 28 working days to be processed)


UK Customer Returns

UK customers are able to take advantage of our FREE Royal Mail 48h tracked returns option. Our UK tracked returns  allow us to track your item at five different points during its journey back to us.

The process is simple:

Step 1: Place the product that you would like to return into the packaging, along with a note explaining which action you would like our returns department to complete.

Step 2: Head over to the Royal Mail website to create your returns label https://www.royalmail.com/track-my-return/create/2696

Step 3: Fill out the simple form to create your label

Step 4: No Printer? No worries! If you’re unable to print the label out at home, simply take the email sent from Royal Mail with you to the post office on a mobile device, and they’ll be able to scan the barcode straight from your screen and print the label!

That's it! The rest is up to us.



Returns For Customers Outside of the UK

We want to make the experience of returning your items is as quick and easy as possible. We have a number of returns locations around the world so please choose the one which is most convenient for you. For International returns, International ‘signed for’ or ‘tracked’ postage is recommended in case of loss.

It is the customer's responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not refunded. You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty) or any taxes you paid on your order, if applicable.

Step 1: Package up your returns, fill out the returns form that accompanied your order and place it inside your returns package.

Step 2: Make sure your item is well packaged and ship it off to the most convenient location from the list below.

Step 3: Sit back and leave the rest to us!

It really is that simple, once we have processed your return, we aim to complete your refund as soon as possible.


EUROPE:

FRANCE:

Ezi Returns - Teddybearland

Avenue Jean Jaurès

Bagneres De Luchon

31110

FRANCE

GERMANY:

Teddybearland DE

Dieselstrasse 1

63843 Niedernberg

ITALY:

Ezi Returns - Teddybearland

Via Ezio Vanoni, 5  

20037 Paderno Dugnano

Milano

SPAIN:

IMX - Teddybearland

Calle Diamante 19

P.I. La Ermita

29603 Marbella

Malaga

POLAND:

Retco - Ezi – Teddybearland

ul. Parzniewska 18 bud 2

Pruszków

05-800

UK:

Teddybearland

Unit 1 Plum Lane

Bridgwater

Somerset

TA6 5HL

Returns for Customers Outside of Europe

Follow the simple instructions to get your returns label for the service of your choosing.

Package up your returns, fill out the returns form that accompanied your order and place it inside your returns package.

It is the customer's responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not refunded.

You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty) or any taxes you paid on your order, if applicable.

For International returns, International 'signed for' or 'tracked' postage is recommended in case of loss. Please retain proof of postage.


Exchanges

Unfortunately, we are unable to offer an exchange service. If you require an alternative item then please place a new order and return the original for a refund.

Although we do not have an exchange service if you need to return an item and order another size and the order was placed using a promotional discount code please contact Customer Service within 30 days of placing the order, and they will be able to supply a code which will allow you to re-order at the same price.
This code will then be valid for 60 days after the original promotional code finished

Faulty Items

Items returned as faulty should be sent for the attention of our returns department and include a brief note including the order number and details of the issue.

The item(s) will then be assessed by our returns team in conjunction with the manufacturer.

Should the item be deemed to be faulty this will be replaced or, in case of an obsolete product, an alternative item will be agreed or a refund will be issued if requested.

If the item is faulty then you will receive a refund for the product (standard delivery costs only).

Please note this process can take several weeks to complete once goods have been received.

Items can only be sent back for review and to be considered as faulty within twelve months of their purchase.


Items Sent In Error

Items received in error should be returned to our returns department. On receipt of the item, the item will be replaced, subject to stock, with the correct one or a refund will be given.

UK customers should use the FREE 48hr tracked postage returns procedure mentioned above.

International customers should contact us should they receive an item in error so that the appropriate method can be organized


Promotional Items

At times we will offer our customers an item free of charge under the terms of a specialist promotion. Teddybearland offers the free items in good faith but cannot be held responsible should the item become faulty in any way and will not be liable for its replacement.


Terms and Conditions

Please do not return items via couriers or postal services other than those detailed on this page.

Customers will be liable for any customs or courier charges if they choose to return items to Teddybearland via a service other than those detailed on this page.

All goods that are returned must be accompanied with proof of purchase, the order number and details of any faults which can be added to our ‘Returns Information’ sheet which is included in every package.

We recommend that a certificate of posting should be obtained for items returned. This should be supplied free of charge by the Post Office or courier when you send your parcel.

It is the consumer's’ responsibility to decide the suitability of all items before removing the item labels/packaging.

It is the customer's responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not refunded.


Copyright © 2019 Teddybearland Ltd. All rights reserved. All trademarks acknowledged.